A. We are a national, tax exempt 501[c] charitable organization [#80-0488317]. We serve as a fundraising facilitator for microfunded organizations worldwide.
Q. What does IBG stand for?
A. The letters in our name stand for “Inspire,” “Believe” and “Give.”
Q. What causes have you been involved with thus far?
A. To date, we have raised considerable funds for Neurofibromatosis, Inc., American Cancer Society, SA-YES, Kids Defense Team and UNICEF, to name a few. Our most successful event to date was the July 2011 extended Conversation Series, A Conversation with Gillian Anderson & David Duchovny, featuring Chris Carter, which raised over 50,000 USD for SA-YES.
Q. If I purchase a ticket to an IBG Inc. event and am unable to attend, am I able to get a refund?
A. No. We have a very strict no-refund policy. Once you have paid for your ticket, we unfortunately cannot offer a refund or transfer the funds toward a future event. If you are unable to attend, we can certainly assist with providing you the paperwork necessary to write off the purchase as a donation. Occasionally we will make an event-specific exception, which you would be aware of at the time of the purchase.
Q. If I purchase a ticket to an IBG Inc. event and am unhappy with my experience, am I entitled to a full or partial refund?
A. No. The same no-refund policy applies as to those who are unable to attend. We have several options in this case, and you may email email@example.com to explore those.
Q. If I purchase a ticket to an IBG Inc. event and then proceed to win a meet & greet that includes a ticket, will I be reimbursed?
A. Yes. It is our policy to reimburse the cost of the initial ticket for any meet & greet winners who have already purchased a ticket.
Q. If I become a Friend of IBG prior to an event, purchase my ticket with the discount and then proceed to win a meet & greet, will the cost of the subscription be reimbursed, along with the ticket price?
A. No. Friends of IBG is a yearly subscription to our organization. It includes ongoing perks and benefits for the duration of the subscription, may be purchased at any time, and is not directly related to any one event.
Q. If I am unable to attend an event, may I make a donation in order to send you a piece of memorabilia to have signed by the celebrity guest(s)?
A. No. It is company policy that only event attendees may receive the benefit of any autograph session that may be available at an event.
Q. What are your return and cancellation policies for merchandise from your store?
A. If you are purchasing from our CafePress store, you may find their policies here. If you purchased an item from IBG directly (such as a DVD), we are unable to accept cancellations or returns at this time. If you believe you made an error in your order, please contact us at firstname.lastname@example.org immediately. Should your item arrive damaged, we will happily replace that item free of charge.
Q. How long will it take for my item(s) to arrive?
A. On average, handling time is approximately 2-3 business days. We ship via USPS Media Shipping out of Southern California – shipping time varies depending on your location. International shipping takes between 7 and 10 business days.